Managed Support Services for Fast-Growing Companies
Lean, scalable customer and operations support built for mobility and SaaS and start-ups, so you can grow without the cost and overhead of large in-house teams.
The Challenge
Scaling customer bases creates a flood of new work and hiring in-house teams is expensive and slow.
Our Approach
Managed Support Services designed built around industry knowledge. We combine operator expertise with flexible, global capacity.
Our Services
Comprehensive services designed to connect your brand with strategic opportunities.
Admin & Compliance Desk
Document checks, KYC, tier 1 task management and data reconciliation.
Local Language Support
Provide customer care in the multiple markets, with optional text-based coverage for a seamless local experience.
Booking & Delivery Desk
Subscription booking verification, vehicle allocation, delivery coordination.
Customer Care Desk
Frontline chat, email, WhatsApp handling, FAQs, billing basics, escalation.
Sales Assist Desk
Lead follow-up, booking nudges, upsell opportunities.
Governance & Quality
GDPR-first processes, QA scorecards, daily queue checks, and transparent SLA reporting.
Get Started
Quick Start Packages for Fast Results
Entry Pack
Start simple with our Admin & Compliance Desk, taking repetitive but critical tasks off your plate. We handle document checks, KYC, fines, tolls, and reconciliations, giving you a lean, professional back-office without the overhead of building one in-house.
Customer Car Pack
Be present where your customers are. Our team provides frontline text-based support across chat, email, and WhatsApp, handling FAQs, billing basics, and simple queries. We keep response times fast, escalate exceptions smoothly, and ensure your customers always feel heard.
Growth Pack
Get the full suite. Admin, Bookings, Sales Assist, and Tier-1 Care, in one integrated package. From lead follow-up and upsells to frontline chat, email, and WhatsApp support, we help scale-ups manage thousands of customers with predictable costs and measurable quality.
Custom Pack
Choose the modules that fit your needs today and expand as you grow. Whether compliance-heavy support, customer-facing care, or sales assistance, we tailor a bundle for your business. Flexible monthly scaling means you only pay for the capacity you actually need.
Where we specialise
Mobility Brands
Subscription, rental, and EV providers scaling fast.
SaaS Businesses
Handling onboarding, admin, and customer support at pace.
Start-ups
growing companies that need professional support without the cost of in-house hires.
Driving Growth With Our Clients
We help ambitious SaaS and mobility brands scale customer operations profitably. With JRNY Support, clients save 50-60% compared to in-house hiring, while achieving SLAs and key metrics above industry benchmarks.
Start Building Better Support
Discover how our Managed Support Services can give your business lean, scalable operations without the cost and complexity of building a large in-house team.